“Take Me To Your Leader: How Your Culture Reveals Your Leadership”
Steve covers the key traits of an inspiring leader, the 5 L’s of effective leadership, three crucial E.I.’s for leaders: emotional intelligence, energy index, and empowerment insight, the process for giving/building trust, how the days of “bulldog" leadership are over, how to encourage a discouraged team, and more. I delve into the connection between effective leadership and a first-class customer experience and how an organization with a self-aware, customer-centric leader will produce a championship level culture.
“Attitude is Everything: Leadership Starts With Growth Mindset”
We’ll explore the keys to a developing a strong personal and professional brand/culture through: Identifying the differences between Growth Mindset and Fixed Mindset; how emotional intelligence, energy, and encouragement draw people toward you; how these famous “failures” became successful; believing in the power of YET; being wary of labels; how changing your mindset is not easy, but worth the effort; cultivating a growth mindset (how to be an “I can and I will” person instead of “I can’t and I won’t”), and much more!
"Removing Rose-Colored Glasses: How Leadership Drives Your Customers' Experience"
In this keynote presentation, Steve covers how to provide a first class customer experience for external customers/internal customers; what the Top Ten sounds of first class customer service sound like; how to master the professional apology; understanding customer service myths/realities; are you a “names in a hat” kind of culture? How to get rid of the "yes, buts"; attendees will play the Hall of Fame and Hall of Shame customer experience game and more!
“The Strongest Leaders Treat Everyone the Same, but Differently”
In this interactive keynote presentation, Steve covers: Establishing a “contract” with yourself for leadership accountability; Understanding and adapting to the personality/generational traits of the team; Coaching up, coaching over, and coaching out; How to ensure the team rolls out the red carpet for every customer interaction; The Cavalry isn’t coming – how culture is YOUR responsibility as a leader; Inspecting what you expect (without micromanaging); The myth of multitasking, and much more!
“How to Hang in When You’re Barely Hanging On: Beating the Burnout Blues”
This keynote presentation is connecting well with audiences in the “COVID era”: Maintaining your “purpose” through the pressure; passing the eulogy test; strategies for managing chronic daily stress, why self-care is not selfish, how to retreat, refuel and refocus; learning how to “just say no”; living your personal mission; what my dogs have taught me about dealing with stress; focusing your energy on the essentials, and more!
“The Power of a Leader's Habits"
Focusing on getting better instead of being good, embracing direction not perfection, learning how to ask for help, comparing you to you and not other people, challenging your own beliefs, finding a mentor/coach to inspire you, a one-year plan to better habits, journaling your way to personal/professional growth, and more!
